Thursday, April 27, 2006
"The Customer Is Always Right!"
An old business mantra. I've heard it a thousand times. There's just one problem with it. The customer ISN'T always right. There are times when your customers are bone headed idiots who keep changing their minds and don't know what the hell they want. There are times when they want things that are simply impossible to provide, or they're completely unreasonable about their expectations. No matter what you do, they're still unsatisfied. There are times when an employer should stick up for his/her employees. Espeicially the good ones you value and that you want to keep.
"The most exciting phrase to hear in science, the one that heralds new discoveries, is not 'Eureka!' (I found it!) but 'That's funny ..."
Isaac Asimov
"The most exciting phrase to hear in science, the one that heralds new discoveries, is not 'Eureka!' (I found it!) but 'That's funny ..."
Isaac Asimov
